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Training

Customer Support Hours

Phone Support:

Phone Support:  (888) 419-9666 Ext 1 10am to 4pm Mon-Fri

Email Support: 

support@bingeboxtv.com Mon-Fri 10am to 7pm  Sat 10am - 3pm

Please read support page and the FAQ page for assistance as most questions will be answered there.

ShowBox Not Working, What App Should I Use?

11/11/2019 - Binge Watch (Show box) are still working on their servers.  We recommend using Cat and Mouse or Cyberflix during Show Box down time.  Movie Time Cinema and Mega Box also receives a lot of their streams from the same servers avoid using these apps as well.  If you  want to use Movie Time Cinema make sure that you turn off "Auto Play" so you can pick your own streams.

Avoid streams that have Openload, Streammango, or any stream that does not end in [HLS] 

Do not try to Watch Movies that have [CAM] anywhere in the stream.

Click this link for:  How do I pick the right stream.  

If you want to keep updated on ShowBox progress you can click on the below link which they announce their progress.

https://twitter.com/realshowbox?lang=en

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10/10/2019 -  If you are in V7 and exit the application and it takes you back to the install screen, you did not set your unit to android home screen as instructed in several emails.  To fix this issue:  From the install screen click on settings, click on apps,  scroll down and make sure StreamOn shows in your apps if so scroll up to ASTVB and click on it, select uninstall, and uninstall.  Now the app will not automatically go to the install screen.

To enter V7 this is your icon to click to do so

 

10/09/2019 Version Seven Install with Pictures

Version 7 launch date is October 10, 2019 (Tomorrow), at 7:00 am Eastern Time.  Below are the installation instructions.  Please read carefully.

All Binge Box TV Units need to unplug their units and plug back in anytime after 7 am on October 10, 2019, and let your units boot back up to the Android Home Screen.

From the Android home screen you will click on the ASTVB Icon and let it load like normal. 

When the home screen loads you will see in all boxes, Version Seven Install “Binge Box Units Only” 

Left click on any of the Version 7 Icons.  Version 7 will download.

When prompted click on Install, bottom right of the screen.  Let Version 7 DOWNLOAD.  After the download is complete you will click on INSTALL bottom right on your screen.  When it is done installing Click OPEN (very important)

Now you will see the user agreement with a box for you to input your email address (use the email you used when you purchased your Binge Box TV Unit) input your email address and click on send pin.

 

Check your email, the system sends the pin automatically and can take up to 20 minutes.  (check junk, and spam folders) if your pin does not arrive after 20 minutes email support from the email you are trying to register and they will look it up manually for you and send your pin..  NO Phone Calls.

Enter your Pin and click Activate.  That's it Version 7 is installed.

Total new look and feel.  You will need your remote that came with your unit to move around and select apps to watch.  Simple, just use the arrows on the remote to click to the right, left, up and down. Use your OK button to select.  You can also use your mouse.



We will be sending out tutorials on how to use Version 7 and it will also be listed under the training section of our website.

Important to make sure your trade-in has been shipped back to us,  or the system will not allow you access to Version 7 after October 15th  (if, you purchased under our trade up program)

 

LAST DAY FOR   $129.00 Trade Up Program ends 10/10/2019 $109.00 w/code trade20

Fall  Blow Out Sale ends 010/10/2019

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10/05/2019  Latest Update:  Please unplug your unit and plug back in for changes to take effect.  
 
TEAM VS TEAM SPORTS LINE UP
Live Net TV is currently making their Sports Live Event Section happen.  This is currently in Beta Testing Mode which means, If it works it works, If it doesn't it doesn't.  So please do not email or  call customer support for issues.
1. From the Live Net TV Home Screen Click on the Menu bar (3 lines top left)
2.  Click on Live Events
3.  Click on the event you want to watch
4.  Click on the network or random channel
5.  Click on the link
7.  If asked choose your player (MX Recommended) click always for the player so that message doesn't  keep showing up.
Like we stated above Live Net has this currently in beta testing. 
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If your having issues with Binge Watch (Show Box), you are probably using an older version of their Lime Player.  Lime Player does not send out automatic updates so we will keep the current working app of the lime player on our system for you to update.

The current working version of Lime Player is 1.0.8.  You need to check the version that is on your unit. If older than 1.05 you need to uninstall the older version and install 1.0.8.  Below are the steps to do so.

  1.  From the Binge Box TV Home screen.  Click on settings
  2. Click on apps
  3. Click on lime player
  4. Check the version (top left).  If you have 1.05 stop here! Use your device as normal.
  5. If you have an older version click on uninstall and follow the prompts to make sure it is uninstalled.
  6. Unplug your unit and plug back in, let your unit boot back up and click ASTVB.
  7. From the Binge Box TV Home screen click on the lime player (bottom right next to TV Tap)  let it download.
  8. Click on install (bottom right)
  9. Click on open, click on allow

That's it now you have the latest working app for Lime Player.

Version Seven Final Installation Instructions

Version 7 launch date is October 10, 2019, at 7:00 am Eastern Time.  Below are the installation instructions.

All Binge Box TV Units need to unplug their units and plug back in anytime after 7 am on October 10, 2019, and let your units boot back up to the Android Home Screen.

From the Android home screen you will click on the ASTVB Icon and let it load like normal. 

When the home screen loads you will see in all boxes, Version Seven Install “Binge Box Units Only”  There will be no other Icons.

Left click on any of the Version 7 Icons.  Version 7 will download.

When prompted click on Install, bottom right of the screen.  Let Version 7 Install.

Click OPEN (very important) when done installing.

Now you will see the user agreement with a box for you to input your email address (use the email you used when you purchased your Binge Box TV Unit) input your email address and click on send pin.

Check your email, the system sends the pin automatically and can take up to 20 minutes.  (check junk, and spam folders) if your pin does not arrive after 20 minutes email support from the email you are trying to register and they will look it up manually for you and send your pin..  NO Phone Calls.

Enter your Pin and click Activate.  Thats it Version 7 is installed.

Total new look and feel.  You will need your remote that came with your unit to move around and select apps to watch.  Simple, just use the arrows on the remote to click to the right, left, up and down. Use your OK button to select.  You can also use your mouse.

We will be sending out tutorials on how to use Version 7 and it will also be listed under the training section of our website.

Important to make sure your trade-in has been shipped back to us,  or the system will not allow you to register for Version 7. (if, you purchased under our trade up program)

All NON Binge Box TV Units will not be able to access Version 7.

$119.00 Trade Up Program ends 09/28/2019 $99.00 with code trade20

 

Summer Blow Out Sale ends 09/08/2019

Please print this so you have it for future reference.

 

Showbox still has not released an update, but our technicians may have found a workaround that will ease most of the issues.

Since Showbox teamed up with Lime Player they are still smoothing out their flaws. These are two separate programs trying to act as one. When Showbox does an update, Lime player will follow.  Showboxes updates are automatic. Lime players are not. So you may be using an older version of Lime Player. Below is how you will update your Lime Player to a current version.

  1. Open Showbox and when asked to update click on update.  Click on install. Click on done.
  2. From the Binge Box TV Home screen click on settings.
  3. Click on apps
  4. Click on Lime Player
  5. Click on uninstall
  6. Unplug your unit wait 10 seconds and plug back in
  7. Go to your Binge Box TV Home screen
  8. Click on Lime Player (Bottom row apps all the way to right)
  9. Let Lime player download and click on install
  10. Click on open.
  11. Click on allow
  12. Right click to go back to the Binge WatchTV Homescreen.

As always, Showbox and Lime Player are 3rd party apps and we have no control over when they do their updates and if there updates contain errors that may cause streams not to play correctly.

08/16/2019 - Movie Time Cinema is getting ready to release their new update and is causing their app not to respond properly.  (Kick-Outs, Loops, Gray Screen)  You can temporarily fix this by removing the app and reinstalling it.  Instructions below.  The final fix will be when they send out an update. You can always use the alternative apps also.  Cyberflix, Binge Watch or TV Zion.

Program Removal and re-install:  sometimes it becomes necessary to uninstall and reinstall a program to get rid of cookies and hidden files.  Here are the steps to do so.

1.  go to setting

2.  click on apps

3.  find the app you wish to uninstall and click on it

4.  click on uninstall

5.  unplug your unit and wait 10 seconds, Plug back in and let it boot back up.

6.  click on the program (you uninstalled) on your home screen and let it download

7.  follow the on screen instruction for the re install

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Latest Update 08/03/2019 please unplug your unit and plug back in for changes to take effect. Version 6.5 SUCCESSFUL.  Read Below!  Showbox updating servers, scroll below for more info.

THE FINAL Update to All NON Binge Box TV Units is Version 6.5.  NON Binge Box TV Units will not Update/Upgrade past this point.

7.0 Launches October 10, 2019

All NON Binge Box Units (NBEETV, FTVFL, SOLTV, and Grekos) will remain on Version 6.5 going forward.  Non Binge Box Units will not be able to UPGRADE to our Version 7 that will be released in early October 2019.

We plan to release Version 7 of the StreamOn (ASTVB) Software the first week of OCT 2019.  Binge Box TV Unit owners need to click on the BBTV Version 7 icon and let it download and install.  NON-Binge Box TV Unit owners (NBEETV, FTVFL, SOLTV, and Grekos),  are advised not to enter or download the new software as this will result in your unit overloading your memory and locking your unit up.

Between Aug 1, 2019 when Version 6.5 is released and October 10, 2019 when Version 7 is released you will use your unit as normal.  When Version 7 is released the 2 programs will split.  Version 6.5 will have its own home screen for All NON Binge Box Units (NBEETV, FTVFL, SOLTV, and Grekos) and Version 7 will have its own home screen.

Version 6.5 will keep H.264 streaming apps such as Live Net TV and Movie Time Cinema as well as Netflix*, Hulu* and Sling* (*paid programming)

Version 7.0 will keep all apps plus 3 more On-Demand Programs such as MegaHD (works similar to BingeWatch)  TEA TV (works similar to cyberflix but has live tv) Kodi HUB (over 40 builds to choose from, for live TV, sports, movies, and tv shows)

We will be continuously running soft Updates to all units over the next 2 months,( there is no expected downtown) getting all Binge Box TV Units ready for Version 7.

All NON Binge Box Units will remain on Version 6.5 going forward.

We will continue to offer Unbelievable sale prices on our Binge Box TV Units throughout this to allow all Non-Binge Box TV unit owners (NBEETV, FTVFL, SOLTV, and Grekos units). The opportunity to get one.  PLUS WE ADDED THE $99.00 TRADE UP PROGRAM.  Click here for More Info $99.00 Trade UP 

Questions or support please email support@bingeboxtv.com Monday thru Saturday 10 am to 10 pm EST.  Phone support available Mon thru Friday 10 am to 4 pm EST.   (888) 419-9666 ext 1. 

08/03/2019 - SHOWBOX UPDATING THEIR SERVERS INTERMITTENT DOWN TIMES "SERVER ERROR" OR CIRCLE ROUND AND ROUND. 

Please use alternate sources to watch on demand.  Once their servers are updated they will send out update.

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Summer Cleanse for all NON Binge Box TV Units

NBeeTV, FTVFL, SOLTV and Grekos unit owners need to perform the Summer Cleanse on your units to make sure there is room for Version 6.5 (If not done your unit will not accept the new Version on Aug 1, 2019  

Never delete ASTVB and  Never do a factory reset to your unit!  

Binge Box TV 2020 Units Need do Nothing.  Your system is already set for Version 6.5.

Program removal, get rid of broken apps which frees up unit memory for the addition of Version 6.5.  Failure to do so may cause your unit to lock up.

  1. go to settings
  2. click on apps
  3. find the app you wish to uninstall and click on it

Target apps for removal: (Live TV, RD Sports, Solid Streams, Terrarium TV, YES Player, TV GUIDE, News On, PopCorn Time, Free Flix, Sports Live, Tea TV, FTVFL Player, FTVFL, and the oldest Cyberflix)  Optional apps if you do not use: Netflix, Hulu, Sling, Amazon

  1. click on uninstall…...repeat for all apps to remove from above list.
  2. unplug your unit and wait 10 seconds, plug back in and let it boot back up.  (You can delete all the above apps and unplug your unit once, you do not have to unplug every time you remove an app)

That's it for Summer Cleanse 2019.  Need help please email support (support@bingeboxtv.com) 10 am to 10 pm Mon-Sat, or call the support line at (888) 419-9666 Ext 1 10-4 Mon-Fri.

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Latest Update 07/25/2019:  Please unplug your unit and plug back in for changes to take Effect.  Automatic Cache Cleaner for hidden files added!  Scroll below for more!

We have added a Automatic Cache Cleaner to remove Hidden Files.  Once per day when you enter the Binge Box TV Home Screen (ASTVB) the intro video will play and behind the scenes will be cleaning the Hidden Files left behind by the advertisements.  To activate (NON Binge Box TV Units) unplug your unit and plug back in and let your Binge Box TV Home Screen (ASTVB) start automatically.  Binge Box TV Units just need to right click to your Android Home Screen and re-enter back into the Binge Box TV Home Screen (ASTVB).  Your automatic cleaner will start while the program is loading.  The Intro Video and Cache Cleaner will run once every 24 hours.

This does replace the other Cache Cleaning operation for your unit or other apps see below.

Manually Clearing Cached Data on your unit:

https://ftvfl.com/apps/help-center#!hc-how-do-i-clear-the-cache-on-my-smart-tv-box-1 

Resetting your router to clear the cache on your router

https://ftvfl.com/apps/help-center#!hc-how-do-i-reset-my-internet-router

Manually Clearing Cached Data from Individual Apps

https://ftvfl.com/apps/help-center#!hc-how-do-i-clear-the-cache-on-my-smart-tv-box

Version 6.5 Read More      

Version 7 Read More    

Binge Box TV Units Have the H.265 Processor!  Does your Unit?  

Why is Binge Box TV Units Superior to OTHERS?      

Summer Cleanse for all NON Binge Box TV Units

NBeeTV, FTVFL, SOLTV and Grekos unit owners need to perform the Summer Cleanse on your units to make sure there is room for Version 6.5 (If not done your unit will not accept the new Version in September)  Version 6.5 Read More

Never delete ASTVB and  Never do a factory reset to your unit!  

Binge Box TV 2020 Units Need do Nothing.  Your system is already set for Version 7.

Version 7 Read More

Program removal, get rid of broken apps which frees up unit memory for the addition of Version 6.5.  Failure to do so may cause your unit to lock up.

  1. go to settings
  2. click on apps
  3. find the app you wish to uninstall and click on it

Target apps for removal: (Live TV, RD Sports, Solid Streams, Terrarium TV, YES Player, TV GUIDE, News On, PopCorn Time, Free Flix, Sports Live, Tea TV, FTVFL Player, FTVFL, and the oldest Cyberflix)  Optional apps if you do not use: Netflix, Hulu, Sling, Amazon

  1. click on uninstall…...repeat for all apps to remove from above list.
  2. unplug your unit and wait 10 seconds, Plug back in and let it boot back up.  (You can delete all the above apps and unplug your unit once, you do not have to unplug every time you remove an app)

That's it for Summer Cleanse 2019.  Need help please email support (support@bingeboxtv.com) 10 am to 10 pm Mon-Sat, or call the support line at (888) 419-9666 Ext 1 10-4 Mon-Fri.

 

QUICK FIX - Showbox and Lime Player

Binge Watch (Show Box) and Lime Player - Quick Fix from Buffering and Voice Mis Match.

Recently ShowBox adopted their own player, the Lime Player.  Lime player works well with ShowBox except the data and cache within the player itself fills up pretty quick with the cookies left behind by the ads that it shows.  Here is a quick fix below,

From the Binge Box TV Home Screen:

  1. Go to Settings
  2. Click on apps
  3. Click on lime player
  4. Click on storage
  5. Click on Clear Data

The system will clear the cache for ShowBox by using your cache cleaner located on the Binge Box TV home screen but sometimes it's good to do it manually.  Here are the steps,

From the Binge Box TV Home Screen

  1. Go to Settings
  2. Click on apps
  3. Click on ShowBox
  4. Click on storage
  5. Click on Clear Cache (Not data or you lose your favorites)

This should resolve most of your issues with in ShowBox, but here are some additional links that deal with buffering issues that are located on our FAQ page of the website www.bingeboxtv.com

Manually Clearing Cached Data on your unit:

https://ftvfl.com/apps/help-center#!hc-how-do-i-clear-the-cache-on-my-smart-tv-box-1 

Resetting your router to clear the cache on your router

https://ftvfl.com/apps/help-center#!hc-how-do-i-reset-my-internet-router

Manually Clearing Cached Data from Individual Apps

https://ftvfl.com/apps/help-center#!hc-how-do-i-clear-the-cache-on-my-smart-tv-box

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Customer Support (888-419-9666 Ext 1 Mon-Fri 10am-4pm Est)  or (support@bingeboxtv.com Mon-Sat 10am to 10pm EST)

From time to time it becomes necessary to clear your cached data and resetting of your internet router.  This will eliminate voice mismatch, freezing, starting and stopping and buffering. Use either option 1 or 2 with option 3.

Option#1.  Cache Cleaner App

Stream On App (Binge Box TV Home-screen) has added a cache cleaner in the bottom bar apps of your home screen.  This new feature eliminates starting and stopping, freezing and jittering while streaming.

1.  Click on the Cache Cleaner Icon (trash can)  it will calculate the cache and display some files and programs.

2.  In the top right corner, you will see a trash symbol, left click on it to clear your units cache.

3.  when done right click once to go back to your home screen


Option 2:  Manually Clearing Cached Data From Programs

From time to time it may become necessary to clear your “cached data” manually through settings.  Manually clearing “cached data” may be necessary if you accidentally clicked on an advertisement or if you binged watched movie trailers. The automatic cache cleaner, most times won't remove these items especially cached items from an advertisement. Follow the steps below and remember this is app specific.

  1. From the Binge Box TV home screen left click on settings.
  2. Left click on apps  (listing of apps will appear in alphabetical order)
  3. Click on the app you want to clean (Showbox, Mobdro, Live-Net, BeeTV, CyberFlix TV, or Cinema HD.
  4. Left click on storage
  5. Left click on Clear Cache (Recommend to keep your favorites) or Clear Data (Do not recommend)  will erase your favorites and settings.
  6. Right click back to the home screen, you are all done.

Freeing up cache greatly improves the performance of the individual app.

Option 3:  Resetting your internet router

Routers, like computers, are affected by spikes in electricity and data being transmitted through the internet line. The Router contains a cache, a chip that collects data before releasing it to your Smart TV Box, that sometimes becomes overloaded with invalid data. This invalid data can slow down your Routers functions and prevent it from transmitting new data. This causes your Smart TV Box to buffer and stutters.  To correct the problem, you have to empty your Router's cache. Once the Routers cache is reset (cleared), your Router will return to a smooth working state.

Step 1

Turn off your Smart TV Box by shutting it down with the remote or unplugging the unit.

Step 2

Unplug your Router's power cable from the electrical outlet.  

Step 3

Wait five minutes.

Step 4

Plug your Router's power cable back into the electrical outlet. If the cable modem has a power button, press the button to turn the modem on.

Step 5

Wait five minutes

Step 6

Turn on your Smart TV Box, let it boot up.

That's it!

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Proper Settings for Movie Time Cinema.

Movie Time Cinema is now the 1st place app for Binge Box TV customers to watch Movies and TV Shows.  Binge Watch (Showbox)  remains broken, while Movie Flicks(Cyber) #2 and TVZion and Bee TV is now tied for #3. With this being said we are now taking you through the settings within Movie Time Cinema to assist you to get the most out of this application.

  1. Open up Movie Time Cinema
  2. Click on the menu bar top left corner of the screen.
  3. Scroll down and click on settings
  4. Click on Default Payer, make sure the circle is filled next to MX Player, right click to return.
  5. Choose poster image size, make sure the circle is set to large, right click to return to settings.
  6. Choose Default Play Action, make sure the circle is set to Play, right click to return to settings.
  7. Click on Show aired episodes only a checkmark should be in the box\
  8. Show HD Only no check mark in the box.
  9. Low Profile no check mark in the box
  10. Sort Links ordered by size, check mark should be in the box.
  11. Autoplay next episode, check mark should be in the box
  12. Auto Next, a check mark should be in the box
  13. IGNORE, Real Debrid and TRAKT TV
  14. Choose default subtitle, make sure english (or preferred language) is selected.
  15. IGNORE, Subtitle color and Subtitle Font Size
  16. IGNORE Media download path.
  17. Right click to exit settings
  18. Right Click to exit the app and select yes.
  19. Click back into Movie Time Cinema and your settings are now in effect.

As always if you need assistance with the above please call our customer support line (888) 419-9666 ext 1 Mon-Fri 10am to 4pm EST.

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Clearing your cache will greatly improve the performance of your unit.  There has been a lot of live Ads which could clog your cache faster than normal. 
While Binge Box Unit Owners should not have to perform this task, it never hurts to do so.  Please follow the steps below to successfully clear your cache.

Manually Clearing your cache.  This procedure helps if you are experiencing any type of buffering while watching any app on the unit.  It is also a healthy practice to at least do this....weekly (heavy user) bi weekly (moderate user) or monthly (light user).

1.  From the Binge Box Home-screen left click on unit settings.

2.  Left click on storage and usb (Storage).

3.  Left click on cached data.

4.  Left click on "OK"/Yes this will clear your cashed data for all programs.

5.  Reboot your unit for the changes to take effect.  (unplug your unit and plug back in)

Proper Settings for TVZion.  When you first enter the app you will see an Ad for TVZion, just right click and the ad goes away.  Also the proper way to exit the app and to make sure it is not running in the background is to.

  1. Left click menu bar
  2. Left click settings
  3. Left click app and data management
  4. Left Click Kill App

Only set the settings that we have listed below for TVZion.

  1. Left click on settings
  2. Left click on Link Resolving
  3. Left click Enable auto-select (make sure it's on, button to the right with red)
  4. Left click on Auto select after x links found:  set to 10
  5. Left click on Enable auto select re-fire:  make sure is set to on
  6. Left click default auto-select action:  select play
  7. Left click Default link click action:  set to play
  8. Left click Continue link search after link selection:  make sure its on
  9. Right-click out to main settings
  10. Left click on PLAYBACK
  11. Left click on auto next:  set to on
  12. Left click on Video Player:  (TVZion player is not to bad) you can keep or change to MX
  13. Left click on Default subtitle language:  select English or whatever you want for subtitles.

That's all the settings you really have to worry about.  Please give us feedback as to how you like TVZion support@bingeboxtv.com