#1 ANDROID SMART TV BOX IN THE WORLD!

Customer Support

Customer Support

#PIN Support available by email - support@bingeboxtv.com

Email Support: 

support@bingeboxtv.com Mon-Fri 10am to 7pm - Sat 10am - 3pm

Include Phone number in email.  Incoming phone support no longer provided.  

Please read support page and the FAQ page for assistance as most questions will be answered there.

 

35% OFF Sale - Take 35% OFF all Binge Box TV Units w/code 35

04/06/2020 - Hard Update sent to all units.  Please exit the StreamOn application and than re-enter StreamOn for the changes to take effect.  You do not have to unplug your unit.

04/06/2020 - Its time to Manually Clear your Cache.  Please follow the link to perform this task.  

https://ftvfl.com/apps/help-center#!hc-how-do-i-clear-the-cached-data-on-individual-apps-1

04/06/2020 -  Apps are listed in the order they perform the best. They are rated by (1) Work-ability  (2). Ease of Use (3). Picture Quality. From the Application tab of StreamON scroll down to Movies and TV On Demand or Live TV and Sports Rows and the apps are listed in the order they work the best.

04/06/2020  Live TV Apps - Live TV Streaming on all apps seem to be spotty at best.  We recommend switching between TV Tap and USA Live TV to watch your live TV and News.

04/06/2020 Best Apps to Use;

On Demand Movies

 1.  JustMovies  2.  Movie HD  (Google Account required) 3.  Cat and Mouse 4. FilmFest  5.  Binge Watch Beta (Google Account required) 

On Demand TV Shows

1.  Movie HD  2.  Cat and Mouse  3.  FilmFest 4.  BingeWatch Beta

Live TV

1.  TV Tap   2.  USA Live TV   3.  OnAir

Best BETA

1.  BingeWatch (ShowBox now MovieBox) 2. Viva

 

RECENT UPDATES

03/28/2020 - TV Tap - If you are having issues installing the latest update to TV Tap please follow the link below for instruction on how to remove TV Tap and re-install.

https://ftvfl.com/apps/help-center#!hc-how-do-i-remove-a-program-and-re-install-1

03/14/2020  Live TV Apps - Live TV Streaming on all apps seem to be spotty at best.  We recommend switching between TV Tap and USA Live TV to watch your live TV and News.

03/09/2020 - JustMovies just had an update. VERSION 2.1.2 This Update has issues, some movies will play and some will not.  Look forward to another update to fix this issue

03/09/2020 - Mobdro (OnAir) seems to be having streaming difficulty on most of their Networks.  Please use USA Live TV or TV Tap to watch your live TV. 

03/09/2020 - Cyberflix is having link issues.  If you like Cyberflix please use Cat and Mouse.  This app operates nearly Identical to Cyberflix plus it is ad free.

03/05/2020

Support Changes

Effective 03/05/2020 our phone support number will no longer be active.  97% of support issues are currently handled through our email support.  Please email support with your issue and our technicians will email you back within the same day.  After hours emails will be returned the following day.  Always include your telephone so we can call you if necessary.  Email support hours are Mon-Fri 10am-7pm and Sat 10am - 3pm.  support@bingeboxtv.com

02/28/2020 - Mobdro (OnAir) seems to be having streaming difficulty on some of their Networks.  Please use USA Live TV or TV Tap to watch your live TV.  

02/25/2020 - JustMovies just had an update. VERSION 2.0.8 This Update has issues, some movies will play and some will not.  Look forward to another update to fix this issue.  

02/24/2020 - BingeWatch Beta is having issues connecting to their servers.  Please use alternative apps to watch your Movie and TV Shows.  We will remove this message when they resolve their issue.

02/17/2020 - OnAir (Mobdro) pushed their latest update.  Please Install.  Click on OnAir click on update and let it download, click on install (bottom right)  Click on open.

02/17/2020 - USA Live TV Update 2.20.  If your USA Live TV has been giving you some issues, you can uninstall and re install the app.  Only do this if you are having issues with USA Live TV.  Please click on the link for step by step instructions.  https://ftvfl.com/apps/help-center#!hc-how-do-i-remove-a-program-and-re-install-1

02/13/2020 - JustMovies servers are WORKING!  Latest Update 02/13/2019

01/31/2020 -  2019 Units and Older Its time to perform the New Year Clense on your units - click here for instructions.

01/23/2020 -  Usa Live TV has an update.  It seem they are having issues with their update so we have moved USA Live TV to the end of row.  Please use Mobdro or TV Tap.  We will keep you posted.

01/21/2020 -  Binge Watch Beta recent update.  Please click on Binge Watch Beta (Showbox/MovieBox) to download and install your update.

01/19/2020 -  JustMovies is back on line AND back in the Number 1 spot for Movies.  You must update to version 1.15

01/19/2020 - Cat and Mouse had an Update.  Please make sure your using the latest version 2.1

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01/11/2020 - JustMovies will be offline during their server maintenance.  We will notify you when it is back online.  If you want to check in on JustMovies we have moved it to the end of the row on the On Demand Movies and TV Shows Row.

01/08/2020 - JustMovies is currently working on the TV Show side of their app.  They are now on v1.11. Please Update. You will notice in the new update that it is asking for a user name and password.

USERNAME:  tmdb

password:  morphix

check mark in the "SAVE LOGIN" box

JustMovies is adding New Movies and TV Shows daily. Now that their TV Show section is under construction you will see them pushing updates often.

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01/08/2020 Best Apps to Use;

On Demand Movies

 1.  Movie HD  (Google Account required) 2.  Cat and Mouse 3.  Binge Watch Beta (Google Account required)

On Demand TV Shows

1.  Movie HD  2.  Cat and Mouse  3.  FilmFest

Live TV

1.  TV Tap  2.  USA Live TV   3.  Mobdro

Best BETA

1.  BingeWatch (ShowBox now MovieBox)

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11/29/2019  We recommend using these apps for Streaming Movies and TV Shows on Demand.  Movie HD, Cat and Mouse and FilmFest.  Make sure your app settings are correct.  Read - Click -  How To Pick The Right Stream.

11/23/2019  Latest Update.  Since 10/10/2019 we have sent numerous updates to your units which did not require you to power down your units for the updates to take effect.  Today we have sent a hard update that does require you to unplug your unit and plug back in for the update to take effect.  Please do this as soon as possible.

11/11/2019 - Binge Watch (Show box) are still working on their servers.  We recommend using Cat and Mouse or Cyberflix during Show Box down time.  Movie Time Cinema and Mega Box also receives a lot of their streams from the same servers avoid using these apps as well.  If you  want to use Movie Time Cinema make sure that you turn off "Auto Play" so you can pick your own streams.

Avoid streams that have Openload, Streammango, or any stream that does not end in [HLS] 

Do not try to Watch Movies that have [CAM] anywhere in the stream.

Click this link for:  How do I pick the right stream.  

If you want to keep updated on ShowBox progress you can click on the below link which they announce their progress.

https://twitter.com/realshowbox?lang=en

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10/29/2019  As schedule we are finalizing version 7 after 98% of all user have installed V7.  Stream On will be off line during intermittent periods for the changes to be made.  Please use your android home screen (M8S or Smart TV Box) to access your apps.

Example:  From your android home screen click on APPS or MY APPS.  All the apps will show up.  If you want to watch OnAir (mobdro)  click on the mobdro app and use as normal.  Same goes with Showbox, Cinema HD ... etc

We will remove this message when complete

10/29/2019  Live TV - Use USA Live TV & Radio if you are having issues with other apps not streaming certain Networks.   the app is located under applications.  In the row New Release.

10/29/2019 Live TV Apps Not Responding - (10/13/2019) (10/23/2019) (10/29/2019)

LIVE APPS -  Mobdro, Live Net, TV TAP and RED Box

All the above Live TV Apps are experiencing issues with keeping there streams working right now.  One of the largest FREE stream providers closed their doors leaving a void in the industry.  They are working to find new stream outlets.  So if you have issues trying to stream any network the only thing you can do is wait till everyone is back up and running.

10/12/2019  What is SmartDetect?  Click Here to Read More

10/11/2019 If you already installed V7 and want to change your Home Screen

https://ftvfl.com/apps/help-center#!hc-how-do-i-set-my-home-screen

10/10/2019 - PIN -  I just installed Version 7 and did not receive my pin, what do I do?  

Check your email, the system sends the pin automatically and can take up to 20 minutes. EMAIL COMES FROM : 

StreamOn Team postmaster@appy.zone

 (check junk, and spam folders) if your pin does not arrive after 20 minutes email support, at support@bingeboxtv.com , from the email address you are trying to register and they will look it up manually for you and send your pin..  NO Phone Calls please, separate system.  They will just tell you to email support for manual lookup.

10/10/2019 -  When I exit V7 it takes me back to the Install Page, what do I do?

Answer - If you are in V7 and exit the application and it takes you back to the install screen, you did not set your unit to android home screen as instructed in several emails.  To fix this issue:  From the install screen click on settings, click on apps,  scroll down and make sure StreamOn shows in your apps if so scroll up to ASTVB and click on it, select uninstall, and uninstall.  Now the app will not automatically go to the install screen.

or -- if your unit will not allow you to uninstall ASTVB (grayed out) please do the following: https://ftvfl.com/apps/help-center#!hc-how-do-i-set-my-home-screen

To enter V7 this is your icon to click to do so

10/10/2019 - Version Seven Good to Install

Known Issues: 

10/03/2019 Live TV Apps Not Responding - 

LIVE APPS -  Mobdro, Live Net, TV TAP and RED Box

All the above Live TV Apps are experiencing issues with keeping there streams working right now.  One of the largest FREE stream providers closed their doors leaving a void in the industry.  They are working to find new stream outlets.  So if you have issues trying to stream any network the only thing you can do is wait till everyone is back up and running.