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Customer Support

Customer Support

Phone Support:  

Phone Support:  (888) 419-9666 Ext 1 10am to 4pm Mon-Fri

Email Support: 

support@bingeboxtv.com Mon-Fri 10am to 7pm - Sat 10am - 3pm

Please read support page and the FAQ page for assistance as most questions will be answered there.

11/11/2019 - Binge Watch (Show box) are still working on their servers.  We recommend using Cat and Mouse or Cyberflix during Show Box down time.  Movie Time Cinema and Mega Box also receives a lot of their streams from the same servers avoid using these apps as well.  If you  want to use Movie Time Cinema make sure that you turn off "Auto Play" so you can pick your own streams.

Avoid streams that have Openload, Streammango, or any stream that does not end in [HLS] 

Do not try to Watch Movies that have [CAM] anywhere in the stream.

Click this link for:  How do I pick the right stream.  

If you want to keep updated on ShowBox progress you can click on the below link which they announce their progress.

https://twitter.com/realshowbox?lang=en

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10/29/2019  As schedule we are finalizing version 7 after 98% of all user have installed V7.  Stream On will be off line during intermittent periods for the changes to be made.  Please use your android home screen (M8S or Smart TV Box) to access your apps.

Example:  From your android home screen click on APPS or MY APPS.  All the apps will show up.  If you want to watch OnAir (mobdro)  click on the mobdro app and use as normal.  Same goes with Showbox, Cinema HD ... etc

We will remove this message when complete

10/29/2019  Live TV - Use USA Live TV & Radio if you are having issues with other apps not streaming certain Networks.   the app is located under applications.  In the row New Release.

10/29/2019 Live TV Apps Not Responding - (10/13/2019) (10/23/2019) (10/29/2019)

LIVE APPS -  Mobdro, Live Net, TV TAP and RED Box

All the above Live TV Apps are experiencing issues with keeping there streams working right now.  One of the largest FREE stream providers closed their doors leaving a void in the industry.  They are working to find new stream outlets.  So if you have issues trying to stream any network the only thing you can do is wait till everyone is back up and running.

10/12/2019  What is SmartDetect?  Click Here to Read More

10/11/2019 If you already installed V7 and want to change your Home Screen

https://ftvfl.com/apps/help-center#!hc-how-do-i-set-my-home-screen

10/10/2019 - PIN -  I just installed Version 7 and did not receive my pin, what do I do?  

Check your email, the system sends the pin automatically and can take up to 20 minutes. EMAIL COMES FROM : 

StreamOn Team postmaster@appy.zone

 (check junk, and spam folders) if your pin does not arrive after 20 minutes email support, at support@bingeboxtv.com , from the email address you are trying to register and they will look it up manually for you and send your pin..  NO Phone Calls please, separate system.  They will just tell you to email support for manual lookup.

10/10/2019 -  When I exit V7 it takes me back to the Install Page, what do I do?

Answer - If you are in V7 and exit the application and it takes you back to the install screen, you did not set your unit to android home screen as instructed in several emails.  To fix this issue:  From the install screen click on settings, click on apps,  scroll down and make sure StreamOn shows in your apps if so scroll up to ASTVB and click on it, select uninstall, and uninstall.  Now the app will not automatically go to the install screen.

or -- if your unit will not allow you to uninstall ASTVB (grayed out) please do the following: https://ftvfl.com/apps/help-center#!hc-how-do-i-set-my-home-screen

To enter V7 this is your icon to click to do so

10/10/2019 - Version Seven Good to Install

Known Issues: 

10/03/2019 Live TV Apps Not Responding - 

LIVE APPS -  Mobdro, Live Net, TV TAP and RED Box

All the above Live TV Apps are experiencing issues with keeping there streams working right now.  One of the largest FREE stream providers closed their doors leaving a void in the industry.  They are working to find new stream outlets.  So if you have issues trying to stream any network the only thing you can do is wait till everyone is back up and running.